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File #: 15-21510    Version: 1 Name:
Type: Consent Item Status: Agenda Ready
File created: 10/29/2023 In control: City Council Business Meeting
On agenda: 11/27/2023 Final action:
Title: CATS Website Service Provider Agreement
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CATS Website Service Provider Agreement



A.                     Authorize the City Manager to negotiate and execute a contract with the Move Agency for the Charlotte Area Transit System website for an initial term of four years,


B.                     Authorize the City Manager to renew the contract for up to three, one-year terms with possible price adjustments and to amend the contract consistent with the purpose for which the contract was approved, and


C.                     Authorize the City Manager to purchase additional software licenses, services, maintenance, and support as required to maintain the system for as long as the city uses the system.



Staff Resource(s):

Brent Cagle, CATS

Brandon Hunter, CATS

Rachel Gragg, CATS



§                     CATS operates a public-facing content management system; however, it does not provide real-time information crucial for riders' convenience and planning.

§                     The proposed enhanced platform will strengthen transparency, offering riders access to real-time information by enabling direct communication between internal systems and the website.

§                     This improvement is crucial for meeting user needs and expectations by providing timely and accurate transit updates and data.

§                     Waiver of a competitive solicitation process for services may be granted on a limited basis when deemed appropriate and in the city’s best interest.

§                     A waiver has been approved for these services based on a comprehensive understanding of the city's cyber-structure and ADA requirements.

§                     Pricing adjustments may be considered based on legitimate and justified increases in the cost of doing business. Any adjustments must be amended into the contract and signed by both parties.

                     Implementation costs are estimated at $297,912, on-going annual expenditures are to be $94,800.


Charlotte Business INClusion

This is a contract with a waiver of solicitation and is exempt.


Fiscal Note

Funding:  CATS Operating Budget