Title
CATS Paratransit Route Planning Software
Action
Action:
A. Authorize the City Manager to negotiate and approve a contract with Via to provide SaaS solutions for Paratransit Computer Aided Dispatch/Automated Vehicle Location and Route Planning for a term of five years,
B. Authorize the City Manager to amend the contract consistent with the purpose for which the contract was awarded, and
C. Authorize the City Manager to purchase such additional software licenses, services, hardware, maintenance and support, and system upgrades/expansions as required to maintain the system for as long as the city uses the system.
Body
Staff Resource(s):
Brent Cagle, CATS
Randy Moulton, Innovation & Technology
Explanation
* In late 2021 CATS' previous Paratransit CAD/AVL software used by Special Transportation Services (STS) was failing and the provider communicated to CATS their intent to terminate service on the SaaS platform.
* STS provides critical FTA mandated ADA transit services for the CATS service area and must ensure service continuation without interruption.
* CATS piloted the two industry leading SaaS solutions and chose Via as they met the city's needs in terms of qualifications, experience, cost, and practical performance; one year's service was purchased on a Citywide Cooperative Purchasing contract.
* The Via solution has increased STS' on-time performance by 7 percent in the first quarter of the pilot.
* Waiver of a competitive solicitation process for services may be granted on a limited basis when deemed appropriate and in the City's best interest. A waiver has been approved for these Paratransit services based on continuity of service, limited vendors who provide the SaaS service, and FTA service requirements.
* Five years of annual expenditures for both SaaS platforms is expected to cost $1,825,410.
Charlotte Business INClusion
This is a contract with a waiver of solicitation for services and is exempt (Part A: Appendix 1.27 of the Charlott...
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