Title
Replacement of Charlottenc.gov Website
Action
Action:
A. Authorize the City Manager to negotiate and execute a contract with Granicus, LLC to replace, implement, and maintain charlottenc.gov;
B. Authorize the City Manager to approve price adjustments and to amend the contract consistent with the purpose for which the contract was approved; and
C. Authorize the City Manager to purchase such additional software licenses, modules, services, maintenance, and support as required to maintain the system for as long as the City uses the system.
Body
Staff Resource(s):
Reenie Askew, Innovation and Technology
Jason Schneider, Charlotte Communications and Marketing
Explanation
§ The City’s public-facing website, charlottenc.gov, is currently built and managed on Microsoft SharePoint 2013 and has been on this platform in earlier versions since the late 1990s.
§ The website includes pages for elected officials and all City departments, including those that are uniquely branded such as Charlotte Water, the Charlotte Area Transit System, and the Charlotte-Mecklenburg Police Department.
§ The City and residents will benefit from an updated user interface that is simpler and easier to use, allows for integration with other digital platforms, and facilitates social engagement opportunities.
§ On May 27, 2021, the City issued a Request for Proposals (RFP); eight responses were received.
§ Granicus, LLC best meets the City’s needs in terms of qualifications, experience, cost, and responsiveness to RFP requirements.
§ Annual expenditures are estimated to be $360,000 for the first year and $120,000 each year thereafter.
§ As a result of this website replacement, residents will benefit from a more robust and user-friendly site.
Charlotte Business INClusion
Per Charlotte Business INClusion Policy: Part C: Section 2.1(a) The City shall not establish Subcontracting Goals for Contracts where (a) there are no subcontracting opportunities identified for the Contract; or (b) there are no MWBEs or SBEs certified to perform the scopes of work that the City regards as realistic opportunities for subcontracting.
This contract meets the provisions of (a) - No subcontracting opportunities.
Fiscal Note
Funding: General Capital Investment Plan and Innovation and Technology Operating Budget