Title
Airport Customer Support Services
Action
Action:
A. Approve a contract with HHS Aviation, LLC for Airport customer support services for an initial term of three years, and
B. Authorize the City Manager to renew the contract for up to two, one-year terms with possible price adjustments and to amend the contract consistent with the purpose for which the contract was approved.
Body
Staff Resource(s):
Haley Gentry, Aviation
Jack Christine, Aviation
Explanation
§ Aviation is responsible for providing passenger assistance services, including checkpoint queue management in the terminal lobby, international arrivals passenger assistance, and baggage re-check.
§ This contract will also provide service in other areas as directed to assist customers with wayfinding and general airport customer service needs.
§ On April 21, 2021, the city issued a Request for Proposals (RFP); nine responses were received.
§ HHS Aviation, LLC best meets the city’s needs in terms of qualifications, experience, cost, and responsiveness to RFP requirements.
§ Annual expenditures are estimated to be $1,500,000.
§ This activity is occurring on Airport property, located in Council District 3.
Charlotte Business INClusion
The city negotiates subcontracting participation after the proposal selection process (Part C: Section 2.1(h) of the Charlotte Business INClusion Policy). HHS Aviation, LLC has committed to utilizing MWSBE firms for 8.00% of the total contract amount as the project evolves and the scopes of work are defined.
Fiscal Note
Funding: Aviation Operating Budget