Title
CATS Mobile Ticketing Application
Action
Action:
A. Authorize the City Manager to negotiate a contract with Unwire ApS for the provision, implementation, and maintenance of a CATS Mobile Ticketing Application for an initial term of three years;
B. Authorize the City Manager to renew the contract for up to two, one-year terms with possible price adjustments and to amend the contract consistent with the purpose for which the contract was approved; and
C. Authorize the City Manager to purchase such additional software licenses, services, hardware, maintenance, and support as required to maintain the system for as long as the city uses the system.
Body
Staff Resource(s):
John Lewis, CATS
Krystel Green, CATS
Reenie Askew, Innovation and Technology
Explanation
* The Charlotte Area Transit System (CATS) initiated a pilot program for development and implementation of a Mobile Ticket Sales Application.
* CATS is now seeking a comprehensive Mobile Ticketing Application to support enhanced functionality, including robust trip planning; account and purchasing management; support for discounts, fare capping, and ticket promotions, as well as enhanced user interfaces that provide an intuitive, secure, and reliable experience for customers.
* The application is designed to comply with all current web content accessibility guidelines for disabled patrons.
* Additionally, the application can be configured to translate into Spanish, Mandarin, French, Korean, Russian, Hindi, Urdu, and Arabic.
* On June 12, 2020, the city issued a Request for Proposals (RFP); five responses were received.
* Dallas Area Rapid Transit submitted a proposal jointly with Unwire to provide the GoPass Mobile Application Solution.
* Unwire ApS, in partnership with Dallas Area Rapid Transit best meets the city's needs in terms of qualifications, experience, cost, and responsiveness to RFP requirements.
* Total annual expenditures are estimated to be $144,000.
* A one-time implementation c...
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