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File #: 15-14572    Version: 1 Name:
Type: Consent Item Status: Agenda Ready
File created: 11/3/2020 In control: City Council Business Meeting
On agenda: 12/14/2020 Final action:
Title: Airport Passenger Satisfaction Survey Services
Date Ver.Action ByActionResultAction DetailsMeeting DetailsVideoAudio
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Airport Passenger Satisfaction Survey Services




A.                     Approve a three-year contract with Phoenix Marketing International for comprehensive passenger satisfaction survey services, and


B.                     Authorize the City Manager to renew the contract for up to two, one-year terms with possible price adjustments and to amend the contract consistent with the purpose for which the contract was approved.



Staff Resource(s):

Haley Gentry, Aviation

Ted Kaplan, Aviation



§                     This contract will provide airport managers and stakeholders with valuable performance data that can be used to identify strengths and weaknesses, anticipate shortcomings, and plan for future revenue investments.

§                     This contract will include additional services such as focus groups facilitation, passenger survey questionnaire development and alternate survey approaches in response to the current pandemic environment.

§                     On June 23, 2020, the city issued a Request for Proposals (RFP); seven responses were received.

§                     Phoenix Marketing International best meets the city’s needs in terms of qualifications, experience, cost, and responsiveness to RFP requirements.

§                     Annual expenditures are estimated to be $150,000.


Charlotte Business INClusion

Per Charlotte Business INClusion Policy: Part C: Section 2.1(a) The city shall not establish Subcontracting Goals for contracts where (a) there are no subcontracting opportunities identified for the Contract; or (b) there are no MWBEs or SBEs certified to perform the scopes of work that the city regards as realistic opportunities for subcontracting


This contract meets the provision of (a) - No subcontracting opportunities.


Fiscal Note

Funding:  Aviation Operating Budget