Title
Microsoft Premier Support Services
Action
Action:
A. Approve a contract with Microsoft Corporation for Microsoft Premier Support Services for the term of one year, and
B. Authorize the City Manager to approve up to four additional, one-year terms with possible price adjustments, contingent upon the company’s satisfactory performance.
Body
Staff Resource(s):
Jeffrey Stovall, Innovation & Technology
Bert Davis, Innovation & Technology
Explanation
§ The City purchases annual support and maintenance from Microsoft through an Enterprise Agreement and Enterprise Enrollment.
§ Under the standard software maintenance purchased by the City, the City would receive a very limited amount of technical assistance from Microsoft.
§ In order to receive Microsoft premium technical resources, problem resolution, account management, onsite visits by Microsoft, and unlimited access to expanded technical and training materials, the City must purchase Microsoft Premier Support Services.
§ The City has previously purchased the Microsoft Premier Support Services and has determined that it is necessary to support critical business software.
§ Software applications covered by the Microsoft EA include the following:
- Microsoft OS (Windows 7/10, Communicator/IM/Skype, Outlook, Internet
Explorer/Edge, Remote Desktop)
- Microsoft Office Professional (Word, Excel, Access, PowerPoint, OneNote)
- Microsoft Project Standard
- Microsoft Project Professional
- Microsoft Project Server
- Microsoft Visio Standard
- Microsoft Visio Professional
- Microsoft SQL Server (Standard, Enterprise)
- Microsoft BizTalk
- Microsoft Dynamics
- Microsoft Visual Studio Enterprise
§ Aggregate expenditures are estimated to be $100,000 per year, subject to adjustments as authorized by the contract or by the City Manager.
Fiscal Note
Funding: Innovation & Technology Operating Budget