Title
Police Department Community Survey Services
Action
Action:
A. Approve a unit price contract with Jackson Creative LLC, dba Jackson Insight for community survey services for an initial term of one year, and
B. Authorize the City Manager to renew the contract for up to two, two-year renewal terms with possible price adjustments and to amend the contract consistent with the purpose for which the contract was approved.
Body
Staff Resource(s):
Johnny Jennings, Police
Kellie High-Foster, Police
Explanation
§ Since 2002, the Charlotte-Mecklenburg Police Department (CMPD) has conducted jurisdiction-wide community surveys to examine perceptions of crime and safety.
§ The surveys allow CMPD to better understand and address the needs of the community it serves.
§ On September 5, 2024, the city issued a Request for Proposals (RFP); twelve responses were received.
§ Jackson Insight best meets the city’s needs in terms of qualifications, experience, cost, and responsiveness to RFP requirements.
§ At renewal, potential price adjustments may be considered based on legitimate and justified increases in the cost of doing business. The ability to consider price adjustments also allows the city to accept decreases if warranted.
§ Annual expenditures are estimated to be $200,000.
Charlotte Business INClusion
The city negotiates contract participation after the proposal selection process. Jackson Insight has identified the following certified firm(s) for participation as project scopes are defined:
§ Customer Service Solutions, Inc. (SBE) (survey development, report findings)
Fiscal Note
Funding: Police department Operating Budget