Title
Survey Services
Action
Action:
A. Authorize the City Manager to negotiate and execute contracts for survey services for a term of three years with the following:
- EurekaFacts LLC,
- DG Insights, and
B. Authorize the City Manager to renew the contracts for up to one, two-year term with possible price adjustments and to amend the contracts consistent with the purpose for which the contracts were approved.
Body
Staff Resource(s):
Cheryl Wright, Contracting and Procurement
Explanation
§ The city periodically conducts resident and employee surveys to measure perceptions, awareness, satisfaction, and effectiveness of city communications and services in many different areas.
§ On July 29, 2025, the city issued a Request for Proposals (RFP); twelve responses were received.
§ The companies selected best meet the city’s needs in terms of qualifications, experience, cost, and responsiveness to RFP requirements.
§ At renewal, potential price adjustments may be considered based on legitimate and justified increases in the cost of doing business. The ability to consider price adjustments also allows the city to accept decreases, if warranted.
§ Annual aggregate expenditures are estimated to be $500,000.
Charlotte Business INClusion
The city negotiates subcontracting participation after the proposal selection process. The specific tasks and subcontracting opportunities associated with this contract are undefined; however, each Prime consultant has identified certified firms to be utilized as the contract evolves and the scopes of work are defined:
EurekaFacts LLC
§ First Class Presort, Inc. (MBE) (10.00%) (printing and mailing of surveys)
DG Insights
§ AFJ Consulting (MBE) (survey design, instrument development, and reports)
Fiscal Note
Funding: Various Departments’ Operating Budgets