Title
Animal Licensing and Registration Services
Action
Action:
A. Approve a contract with PetData Inc. for the administration of the City's animal registration and licensing program for an initial term of three years, and
B. Authorize the City Manager to renew the contract for up to two, one-year terms with possible price adjustments and to amend the contract consistent with the City's business needs and the purpose for which the contract was approved.
Body
Staff Resource(s):
Charles Bannerman, Police
Explanation
* Animal Care and Control Division of the Charlotte-Mecklenburg Police Department requires a comprehensive package of services in support of ongoing needs for licensing and license renewals for approximately 84,000 pets on an annual basis.
* The City initially contracted the services in 2005 based upon a recommendation from the City's Privatization and Competition Advisory Committee.
* Since March 2005, when the City first contracted the services, the number of licensed pets has increased from approximately 50,000 to 85,000 (as of November 30, 2015).
* The licensing program promotes compliance with rabies vaccinations and the recovery of lost animals wearing their tags. The fee structure also promotes animal population control through spay and neutering.
* The City requires turnkey animal licensing services, including:
* Licensing and license renewal form creation, and supply of forms to approximately 75 veterinarians within Mecklenburg County;
* Processing of completed forms and management of a database, including entering approximately 140,000 rabies certificates each year, 30,000 microchips, and transferring data to Animal Care and Control;
* Mailing of licenses and tags to citizens or veterinarians; and
* A customer service line answering approximately 12,000 Mecklenburg County area calls annually.
* Residents pay a fee for each pet license or annual renewal:
* The vendor deposits all revenue into the City's Gener...
Click here for full text