Title
CATS Website Service Provider Agreement
Action
Action:
A. Authorize the City Manager to negotiate and execute a contract with the Move Agency for the Charlotte Area Transit System website for an initial term of four years,
B. Authorize the City Manager to renew the contract for up to three, one-year terms with possible price adjustments and to amend the contract consistent with the purpose for which the contract was approved, and
C. Authorize the City Manager to purchase additional software licenses, services, maintenance, and support as required to maintain the system for as long as the city uses the system.
Body
Staff Resource(s):
Brent Cagle, CATS
Brandon Hunter, CATS
Rachel Gragg, CATS
Explanation
§ CATS operates a public-facing content management system; however, it does not provide real-time information crucial for riders' convenience and planning.
§ The proposed enhanced platform will strengthen transparency, offering riders access to real-time information by enabling direct communication between internal systems and the website.
§ This improvement is crucial for meeting user needs and expectations by providing timely and accurate transit updates and data.
§ Waiver of a competitive solicitation process for services may be granted on a limited basis when deemed appropriate and in the city’s best interest.
§ A waiver has been approved for these services based on a comprehensive understanding of the city's cyber-structure and ADA requirements.
§ Pricing adjustments may be considered based on legitimate and justified increases in the cost of doing business. Any adjustments must be amended into the contract and signed by both parties.
• Implementation costs are estimated at $297,912, on-going annual expenditures are to be $94,800.
Charlotte Business INClusion
This is a contract with a waiver of solicitation and is exempt.
Fiscal Note
Funding: CATS Operating Budget