Title
Transit Fare Modernization Program
Action
Action:
A. Approve the expansion of the CATS fare collection system to an account-based open payments design,
B. Authorize the City Manager to execute amendments to existing contracts with Kuba and Genfare to enable an open-payment system,
C. Authorize the City Manager to amend, renew, and adjust the terms of fare collection and on-call vendor contracts with price adjustments necessary to procure technology systems, equipment, and professional services to support the fare environment, and
D. Authorize the City Manager to purchase such additional software licenses, services, hardware, maintenance and support, and system upgrades/expansions as required to maintain the system for as long as the city uses the system.
Body
Staff Resource(s):
Brent Cagle, CATS
Elizabeth Presutti, CATS
Rachel Gragg, Innovation and Technology
Explanation
* The Charlotte Area Transit System (CATS) is advancing a comprehensive Fare Collection Modernization Program to enhance customer experience, improve operational efficiency, and support future system growth.
* Waiver of a competitive solicitation process for services may be granted on a limited basis when deemed appropriate and in the city's best interest. A waiver has been approved for these services based on time constraints and the need for continuity of service and security.
* The existing fare collection system relies on aging technologies that limit functionality, flexibility, and long-term sustainability. To address these challenges, CATS is implementing a modern, scalable fare collection solution that aligns with industry best practices and evolving customer expectations.
* The modernization program includes the implementation of an account-based fare system, expansion of fare validation equipment, enhanced point-of-sale capabilities, and upgraded supporting back-office systems.
* CATS will utilize existing vendors and amend contracts to implement the system expansion and ...
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