Title
Information Technology Managed Security Services
Action
Action:
A. Authorize the City Manager to negotiate and approve a contract with Mosaic451, LLC for Managed Security Services for an initial term of three years, and
B. Authorize the City Manager to renew the contract for up to two additional, one-year terms with possible price adjustments and to amend the contract consistent with the City’s business needs and the purpose for which the contract was approved.
Body
Staff Resource(s):
Jeffrey Stovall, Innovation & Technology
Randy Moulton, Innovation & Technology
Explanation
§ The City requires monitoring of technology security devices for attacks or malicious activity and protection of its critical information technology assets. The City uses a third party service provider to provide these managed security services.
§ The services include real-time monitoring of perimeter firewalls and other security devices as well as event correlation and log analysis, coupled with incident response and risk mitigation capability. The services are provided 24 hours a day, seven days a week.
§ Compensation will be based on a tiered pricing structure that covers the management and monitoring of the City’s existing security devices. The pricing structure provides for flexibility in that it would allow the City to double the number of devices during the term of the contract, if needed, without any additional cost for new device management and monitoring. A copy of the pricing structure is available upon request.
§ The contract allows for the City to benefit from industry-leading security tools and from on-site assistance on a routine basis. The contract also includes vulnerability, threat, intelligence, and researching services that will be custom designed to the City’s needs and areas of concern, while providing the City with the ability to scale the solution for further growth.
§ On August 12, 2015, the City issued a Request for Proposals (RFP) for managed security services. In response to the RFP, the City received 10 proposals from interested service providers.
§ The project team, consisting of staff from Innovation & Technology and Management and Financial Services, evaluated the proposals and determined that Mosaic451, LLC best meets the City’s needs in terms of qualifications, experience, proposed solution, cost, and acceptance of the terms of the contract.
§ Estimated contract expenditures are $570,000 annually over the three-year initial term.
Charlotte Business INClusion
No subcontracting goal was established because there are no subcontracting opportunities (Part C: Section 2.1(a) of the Charlotte Business INClusion Policy).
Fiscal Note
Funding: Innovation & Technology Operating Budget