Title
Water Customer Self-Service Mobile Application and Web Portal Services
Action
Action:
A. Approve the purchase of a Water Customer Self-Service Mobile Application and Web Portal Solution and other related services from various contracts,
B. Approve a contract with Milestone Utility Services to provide, implement, and maintain the Water Customer Self-Service Mobile Application and Web Portal for an initial term of five years,
C. Approve an amendment to the existing contract with EMA, Inc. to provide Water Customer Self-Service Solution: Mobile Application and Web Portal Consulting Services for an additional term of one year,
D. Authorize the City Manager to negotiate and execute other contracts or to amend existing city contracts in support of the Water Customer Self-Service Mobile Application and Web Portal Solution, to include configuration, development, other specialized implementation/integration services, maintenance, licensing, or other support services,
E. Authorize the City Manager to renew the contracts for up to three one-year terms with possible price adjustments and to amend the contract consistent with the purpose for which the contract was approved, and
F. Authorize the City Manager to purchase such additional software licenses, services, hardware, maintenance, and support as required to maintain the system for as long as the city uses the system.
Body
Staff Resource(s):
Angela Charles, Charlotte Water
Markell Storay, Innovation & Technology
Teresa Smith, Finance
Explanation
Actions A-C
* Approval of contracts with Milestone Utility Services and EMA will enable staff to begin implementing a new Customer Self-Service Mobile Application and Web Portal solution, which will replace the city's existing "My Citizen Services" website, providing a centralized self-service portal for water customers that supports the following improvements, including:
* Enhanced visibility of water consumption activity and presentation of billing information,...
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